If you are receiving an error message such as "permission denied" or '3385 error" or "your device is not eligible" then that could mean you are blocked from videos.
Unfortunately, we cannot unblock you and the advertiser has not provided a reason for blocking you. You can try the videos page again at a later time to see if they have lifted the block. You can also submit a support ticket here: https://hideoutcares.zendesk.com/hc/en-us/requests/new
Please view this page on video watching best practices