We're very sorry to hear that videos were not crediting you.  Please make sure that you are able to see the ads between videos as this helps determine your crediting.  All points earned on the video provider site are transferred to your PrizeRebel account.

To do list to ensure you are credited.

1. Hideout.TV requires an account to be created to earn points.

2. The Chrome browser is the best browser to use with video players. Please use the Chrome browser.

3. Make sure that ads are showing before each video as crediting is based off ads shown.

4. If you aren't seeing any ads, try switching to a different channel topic.

5. Only have ads running at max 1 devices per household.

6. Maximize your screen size and make sure your internal volume settings are turned up. 

7. Double check that you have allowed Flash on the video player page by clicking on the lock icon to the left of the url bar and select Flash and then select allow.

For more information please see https://hideoutcares.zendesk.com/hc/en-us/articles/360021995592-Hideout-tv-Do-s-and-Don-ts

Here are the do not's and reasons why you may not be credited:

1. Don't abuse the option to skip the videos. Video ads are meant to be used like television. Skip the few content you don't like but don't go beyond that.

2.  Proxy or VPN use is not permitted.

3. Using an Adblocker or Auto-refresher will cause issues with crediting.

4. Using a bot/script will cause the advertiser to block you permanently.

5. Do not watch on more than one screen per device.

If you are watching videos via an account on Hideout.TV, please double check that the current PrizeRebel account linked is correct.

1) Please visit https://www.prizerebel.com/videowalls.php

2) Please visit https://hideout.co/rewards.php to redeem your balance to PrizeRebel.com

If the account linked is not correct, you will need to remove your current link to prizerebel and then "relink". When you relink you need to make sure that your email / username / member id matches what is on prizerebel on this page https://www.prizerebel.com/members_edit.php

3. Your account must be linked again to earn directly.

4. If this does not resolve your crediting issue, we recommend you click through https://www.prizerebel.com/videowalls.php and Hideout.TV every time you are watching a new set of videos.