If your reward is pending, please wait 24 hours from the time of redemption for the reward to be fulfilled. This is automatically completed by our rewards system exactly 24 hours from the timestamp on your reward, which you can find on your my reward history page. Please note that our system runs on Pacific Standard Time only.
However due to the volume of rewards we process every day, there may be a slight delay for rewards processing to be completed.
Please do not cancel your reward while it is pending, otherwise the time will reset when you reclaim your reward.