There are a few instances when you may not receive instant reward processing even if your account level is gold. 

A) The reward is simply out of stock. We generally restock within 2-4 days.

B) The reward is a shipped item or is a paypal cash reward and requires manual processing.

C) Your account may be undergoing an account security verification by an administrator. This will be completed within 24 hours.

D) If this is your first prize claim, your account must go through a manual security verification even if you are silver level and above.